National Processing Merchant Services– National Process is a business services provider and credit card processor serving a variety of users, from small businesses to large corporations. Under a differential pricing structure, lower-risk businesses such as restaurants and retail stores pay less per transaction than higher-risk businesses such as e-commerce platforms. All pricing plans are clearly displayed on National Process’s website.
What Is National Processing Merchant Services?
National Process is a full-service merchant account provider for low-risk and high-risk industries. Unlike most providers in the industry, National Process displays comprehensive pricing information front and center on its website.
National Process offers true month-to-month billing with no long-term contracts or early termination fees. However, there is a small problem. It requires outright purchase of processing hardware (if available). Alternatively, the company could offer a “free” device per account, but you’ll have to accept a long-term commitment and early termination fees as part of that offer. Fortunately, National Process appears to only charge an early termination fee if you close your account to move to a competitor. It also hasn’t given the company a chance to match rates and fees elsewhere.
Although National Process does not accept all high-risk industries, it is considered one of the best providers of high-risk business accounts. We’re not the only ones impressed by the transparency and track record of the state’s approach. Our company has been listed on the stock market. 5000 Fastest Growth – This award recognizes the most successful small and medium-sized businesses and recognizes top performers.
Products & Services
In the realm of payment processing, National Processing stands as a beacon of reliability, eschewing the flashy frills of larger providers in favor of a steadfast focus on the fundamentals. While it may not boast the bells and whistles that some competitors flaunt, this company excels in delivering the essentials with aplomb. Here’s an insightful peek into the suite of services that National Processing offers:
Merchant Accounts
Steering away from the direct processing model, National Processing opts for a strategic approach by collaborating with multiple back-end processors for credit/debit card transactions. In doing so, it assumes the role of custodian for your merchant account, shouldering the responsibility of customer service and account management. Direct interaction with the back-end processor is typically unnecessary unless unforeseen hurdles such as account holds, freezes, or terminations arise.
High-Risk Merchant Accounts
Not shying away from the complexities of high-risk industries, National Processing extends its support to a diverse array of sectors. While an exhaustive list of eligible industries remains undisclosed, the company accommodates subscription services, entities with high sales volumes, firearm-related ventures, as well as tobacco and vape businesses. For enterprises outside this ambit, a direct dialogue with the company’s sales team is advisable to ascertain eligibility. It’s worth noting that high-risk merchants will receive tailored pricing quotes, which are likely to diverge significantly from the standard rates disclosed on the National Processing website. Irrespective of the provider chosen, fees and rates for high-risk accounts invariably soar above those applicable to low-risk counterparts.
Payment Gateway
In catering to the needs of eCommerce enterprises, National Processing offers a choice between the renowned Authorize.Net and its proprietary National Processing Gateway. While no setup fees burden users, a nominal monthly gateway fee of $5 may be applicable for those opting for third-party gateways.
Virtual Terminal
Both Authorize.Net and the National Processing Gateway incorporate a virtual terminal feature, enhancing convenience for users.
ACH Processing
Demonstrating prowess in Automated Clearing House (ACH) transactions, National Processing provides robust ACH services complemented by its proprietary software. However, it’s worth noting that this feature isn’t automatically bundled with every account and may necessitate an additional monthly fee.
Third-Party Integrations
National Processing seamlessly integrates with a plethora of third-party services, including stalwarts such as QuickBooks, WooCommerce, and BigCommerce, among others, amplifying its utility and compatibility across diverse business ecosystems.
Sales & Advertising Transparency
National Processing distinguishes itself not only through its transparent portrayal of rates and fees but also by delving into the intricate realm of interchange fees, a practice uncommon among its peers. Visitors to the company’s website are greeted with a thorough exposition, enabling them to discern between the interchange fees remitted to card-issuing institutions and National Processing’s own markup.
However, amidst this commendable transparency, one notable absence is the disclosure of the early termination fee (ETF), applicable only in cases where clients opt for a “free” terminal bundled with their account. While this fee remains veiled on the website, prospective clients need not fret, as it is duly unveiled during the sales process, averting any unwelcome surprises upon account closure.
Yet, amid the clarity and forthrightness, a shade of skepticism is cast upon National Processing’s pledge of a $500 bounty if a lower rate is discovered elsewhere (for accounts processing over $10K/month). Such ostensible marketing ploys, while not inherently detrimental, invite scrutiny due to their susceptibility to numerical manipulation and the potential distortion of comparative value. In essence, while many providers are indeed willing to match competitive quotes to secure or retain clientele, the efficacy and sincerity of such promises warrant a discerning eye. As such, it’s prudent for prospective clients to approach such tactics with a measure of skepticism and a tempered expectation of tangible benefit.
Contract Length & Early Termination Fee
National Processing’s contractual landscape includes a clause that often catches the eye of prospective clients: the $295 early termination fee (ETF). Yet, amidst the rigidity of such stipulations, there lies a glimmer of flexibility, as the company extends several avenues through which this fee can be circumvented. Perusing through the labyrinth of National Processing’s terms, one finds the following elucidation:
Firstly, should the trajectory of your business lead towards closure or sale, National Processing graciously waives the termination fee upon presentation of requisite documentation, a gesture acknowledging the shifting tides of entrepreneurial ventures.
Secondly, in a display of competitive vigor, National Processing pledges to absolve you of the ETF if it fails to match or outdo a rival’s rates. However, to invoke this exemption, you must furnish the competing quote in writing, along with the original contract from the rival entity, serving as both evidence and catalyst for fee waiver.
Conversely, should you choose to part ways with National Processing without affording them the opportunity to counteroffer, the standard termination fee becomes a financial obligation, a testament to the company’s commitment to fair competition and the imperative of informed decision-making.
While the imposition of an early termination fee may raise eyebrows among discerning clientele, National Processing attempts to strike a balance by offering concessions in certain scenarios, thereby softening the financial blow. However, the specter of such fees remains a point of contention, with some advocates advocating for their complete abolition, citing the potential deterrent effect on potential clientele. Yet, in the realm of practicality, the company justifies its stance by alluding to the tangible costs associated with equipment provisioning, hinting at a nuanced understanding of the intricacies of payment processing dynamics.
Customer Service & Technical Support
In the realm of merchant services, where customer support often becomes the Achilles’ heel for many providers, National Processing emerges as a beacon of reliability. With a robust infrastructure boasting 24/7 telephone and email assistance alongside a convenient live chat feature on its website, the company’s commitment to customer service stands as a testament to its dedication.
Scouring through the annals of online discourse reveals a chorus of commendations from merchants regarding National Processing’s credit card processing support. In an industry rife with grievances and frustrations directed towards lackluster customer service, this accolade speaks volumes. It’s a rare feat indeed for a merchant services provider to elude the customary deluge of complaints, positioning National Processing as a notable outlier in this regard.
The absence of a litany of grievances related to support underscores the company’s proactive approach in addressing customer needs and resolving issues promptly. Such commendations serve as a tacit endorsement of National Processing’s commitment to excellence, setting it apart from the cacophony of discontent that often permeates the merchant services landscape.
Indeed, the fact that National Processing manages to maintain a relatively unblemished record in terms of support-related complaints is a feat worthy of recognition in an industry where dissatisfaction tends to be the norm rather than the exception.
Conclusion
In the bustling landscape of payment processors, National Processing emerges as a stalwart ally for businesses seeking reliability without breaking the bank. While it may not boast the flashy bells and whistles akin to industry giants like Square, with their expansive software suites encompassing everything from point-of-sale systems to analytics, National Processing’s allure lies in its steadfast commitment to low rates and versatile solutions.
Indeed, for those who prioritize cost-effectiveness and operational flexibility, National Processing shines as a beacon of affordability. While other providers may entice with grandiose software offerings, the potential savings afforded by National Processing could easily empower businesses to procure such tools independently, tailoring their toolkit to their precise needs.
Yet, amidst the commendations, a shade of reservation lingers regarding the company’s imposition of Early Termination Fees (ETFs) in exchange for ostensibly “free” processing equipment. However, within the context of the broader agreement, this arrangement appears equitable, particularly considering the low processing rates and reasonable fee schedule that accompany the complimentary terminal. Moreover, the reassurance that National Processing will waive the ETF in the event of business closure or sale provides a welcome safeguard, distinguishing the company from competitors who might exploit such circumstances for financial gain.
With accolades aplenty, National Processing garners one of the highest commendations bestowed upon payment processors. For burgeoning small businesses on the precipice of expansion, in need of the stability and enhanced features afforded by a full-service merchant account, National Processing emerges as a beacon of affordability and reliability. Indeed, it stands tall as not just a good, but a great company, solidifying its position as one of the premier credit card processors for small enterprises.
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